Terms of Service

1. Accounts and services

You must provide accurate account information and keep your login credentials secure. You may use Brightlight only in accordance with these Terms and applicable laws. Brightlight supports healthcare providers' administrative processes and does not provide medical advice, diagnosis, or treatment.

2. Fees, subscriptions, and cancellation

Subscription fees and applicable taxes are payable in advance for the selected subscription period. Subscriptions renew automatically unless cancelled before the end of the current subscription period. We may change fees on reasonable advance notice, with changes taking effect at the start of a subsequent subscription period.

3. Privacy and data use

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy. You are responsible for obtaining all consents and authorizations required to use the platform for patient information and communications.

4. SMS Messaging Terms

Brightlight Health may send transactional SMS messages to users who have consented to receive them. These messages may include appointment confirmations, appointment reminders, rescheduling or cancellation notices, virtual-appointment access updates, billing notifications, and account or service notifications. Brightlight does not use this SMS program for marketing messages.

• Message frequency varies based on your appointments and service activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out of SMS messages. Reply START to re-enroll after opting out.
• Reply HELP for help, or contact info@brightlight.ai.
• Wireless carriers are not liable for delayed or undelivered messages.

Consent to receive SMS messages is not a condition of purchasing Brightlight services. For information about how SMS-related data is handled, see our Privacy Policy.

5. Acceptable use and intellectual property

You must not use Brightlight unlawfully, interfere with the service, attempt to reverse engineer it except where permitted by law, or expose Brightlight or its data to avoidable security risks. Brightlight and its content are owned by or licensed to Brightlight Health Inc.; we grant you a limited, non-transferable license to use the service during the term of your subscription.

6. Suspension, termination, and liability

We may suspend or terminate access where reasonably necessary for security, legal compliance, non-payment, or a breach of these Terms. To the maximum extent permitted by law, Brightlight is provided as is and our aggregate liability for claims connected to the service is limited to the fees paid for the service during the preceding twelve months.

7. Governing law and updates

These Terms are governed by the laws of Nova Scotia, Canada. We may update these Terms by providing reasonable notice. Continued use of Brightlight after the effective date of an update constitutes acceptance of the updated Terms.

8. Contact us